Privacy Policy
Last updated: 19 July 2026
Who We Are
The Menopause Health Coach is operated by Phillipa Weaver-Smith, trading as The Menopause Health Coach.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Phillipa Weaver-Smith is the data controller responsible for the personal information collected and processed through this website and our services.
The Menopause Health Coach provides:
menopause nutrition and health coaching for individuals;
menopause education and support services for organisations;
workplace menopause talks, training and consultancy support;
digital resources and online programmes.
Contact email:
phillipa@themenopausehealthcoach.com
What This Privacy Policy Covers
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
visit our website;
contact us;
book menopause coaching services;
purchase digital products;
subscribe to communications;
attend online programmes;
engage with workplace menopause support services;
attend workplace menopause talks or training sessions;
communicate with us as an organisation or workplace representative;
otherwise interact with The Menopause Health Coach.
Contact email: phillipa@themenopausehealthcoach.com
What Personal Data We Collect
We may collect the following categories of personal information.
Identity Information
This includes information such as:
your name;
preferred name or title where provided.
Contact Information
This includes:
email address;
telephone number;
postal address;
billing address where required;
communication preferences.
Booking and Service Information
This includes:
appointment details;
coaching programme selections;
booking history;
questionnaire responses;
information needed to provide coaching services;
communications relating to your support.
Transaction Information
This includes:
purchases made;
payment confirmations;
invoice information;
records relating to products or services purchased.
Payment card details are processed securely by our payment providers. We do not store full payment card information.
Technical Information
When you use our website, we may collect technical information such as:
IP address;
browser type;
device type;
operating system;
website usage information.
Usage Information
This may include:
pages visited;
links clicked;
interactions with website content;
website performance information.
Marketing Information
This includes:
newsletter preferences;
communication choices;
records of consent;
unsubscribe requests.
Workplace Menopause Support Information
Where organisations engage The Menopause Health Coach for workplace menopause support, we may collect information including:
organisation name;
workplace contact details;
details of the organisation representative managing the booking;
information relating to workplace sessions, talks or training;
agreed services and delivery arrangements;
attendee numbers;
communications relating to workplace support.
We may also collect feedback provided by attendees following workplace sessions.
Health and Wellbeing Information
Because our services focus on menopause health coaching, you may choose to share information about areas such as:
menopause symptoms;
lifestyle factors;
nutrition;
exercise;
sleep;
wellbeing goals;
medications or health information relevant to your coaching journey.
You are not required to provide health information. However, if you choose to share this information, it may help us provide more personalised coaching support.
Special Category Health Data
Some information relating to your health may be considered special category data under UK GDPR. We only collect and use health-related information where:
you choose to provide it;
it is necessary to respond to your enquiry or provide coaching services;
appropriate safeguards are in place.
We process personal data using an appropriate lawful basis under UK GDPR and, where required, an additional condition for processing special category data. This may include relying on:
your explicit consent where appropriate;
processing necessary for providing requested services;
other lawful conditions permitted under UK data protection legislation.
The Menopause Health Coach provides education, coaching and wellbeing support. We do not provide medical diagnosis, medical treatment or replace advice from qualified healthcare professionals.
Information you share with us is treated confidentially and only used or disclosed where necessary to provide services, comply with legal obligations, protect our rights, or where you have given permission.
Workplace Session Health Information
During workplace menopause talks, training or education sessions, attendees may choose to share personal experiences or ask questions relating to menopause.
We do not require attendees to disclose personal health information.
We do not create, maintain or manage employee health records on behalf of organisations.
Any information voluntarily shared during workplace sessions will only be used for purposes such as:
delivering the session;
responding to questions;
improving our services.
Where feedback is provided to organisations, this will normally be shared in an aggregated or anonymised format where appropriate.
How We Use Your Personal Data
We may use your personal information to:
respond to enquiries;
provide information about our services;
arrange and deliver coaching sessions;
provide consultancy services;
provide access to digital products and online programmes;
manage bookings;
process payments;
issue invoices or receipts;
communicate with you about services you have purchased;
send marketing communications where permitted;
maintain website security;
prevent fraud or misuse;
improve our website, services and customer experience;
maintain business records;
comply with legal, accounting and regulatory requirements.
Lawful Bases for Processing Your Information
Under UK GDPR, we process personal data using the following lawful bases.
Contract
We process information where necessary to provide services you have requested, including:
menopause coaching;
consultations;
workplace menopause support services;
talks and training;
digital products;
bookings;
customer support.
Consent
We rely on consent where required, including:
marketing communications;
non-essential cookies;
certain uses of health-related information where explicit consent is required.
You can withdraw consent at any time.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, including:
website security;
fraud prevention;
business administration;
responding to enquiries;
improving our services;
managing relationships with clients and organisations.
Where analytics or tracking technologies require consent, these will only be used where appropriate consent has been obtained.
Legal Obligations
We may process information where necessary to comply with legal requirements, including:
tax obligations;
accounting requirements;
record keeping.
Organisations and Workplace Services
Where an organisation engages The Menopause Health Coach for workplace menopause support:
the organisation remains responsible for its own employee data and workplace records;
The Menopause Health Coach does not act as an employer's HR department;
The Menopause Health Coach does not maintain employee health records on behalf of organisations.
We only process information necessary to deliver the agreed workplace services.
Service Providers and Third Parties
We use trusted third-party providers to help operate our business. These may include:
Website Hosting and Website Services
Squarespace
Used for website hosting and website functionality.
Booking Management
Acuity Scheduling
Used for appointment scheduling and booking management.
Payment Processing
Stripe and PayPal
Used to process payments securely.
Email Marketing
Mailchimp
Used to manage newsletters, marketing communications and subscriber preferences.
Online Meetings
Google Meet
Used for online coaching sessions where applicable.
Analytics and Website Improvement
Where enabled and where appropriate consent has been obtained:
Google Analytics;
Google Tag Manager;
Microsoft Clarity.
Some providers process personal data on our behalf as service providers. Others may act as independent controllers for certain activities, such as payment processing.
Each provider has its own privacy information explaining how it processes personal data.
International Transfers
Some service providers we use may process personal information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR requirements. These safeguards may include:
approved transfer mechanisms;
contractual protections;
recognised data protection frameworks where applicable.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected. Retention periods depend on the type of information and why it is held. Typical retention periods include:
Enquiries
Information relating to general enquiries may normally be retained for up to 12 months after our last communication unless ongoing contact is requested.
Coaching Records
Information relating to coaching services may be retained for a reasonable period after completion to support continuity, record keeping and service improvement.
Workplace Support Records
Information relating to workplace services may be retained for a reasonable period to manage business relationships, deliver services and maintain records.
Financial Records
Financial records are retained for the period required by applicable tax and accounting obligations.
Marketing Records
Marketing preferences are retained until you unsubscribe or withdraw consent.
Marketing Communications
If you subscribe to our mailing list or provide consent to receive marketing communications, we may send:
newsletters;
educational information;
updates;
information about relevant services.
You can unsubscribe at any time by:
clicking the unsubscribe link in any marketing email; or
contacting us directly.
Unsubscribing from marketing communications does not affect service-related communications necessary to provide services you have requested.
We may also contact organisations or workplace representatives who have expressed an interest in workplace menopause support services where permitted by applicable marketing rules.
Cookies and Website Analytics
We use cookies and similar technologies to:
help our website function;
understand how visitors;
use our websit;
improve user experience.
Cookies may be provided by services including:
Squarespace;
Google Analytics;
Google Tag Manager;
Microsoft Clarity;
embedded third-party content.
Where required by law, we request consent before using non-essential cookies. For more information, please see our Cookie Policy.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information. These measures include:
secure password protection;
access controls;
using reputable service providers;
limiting access to information where appropriate.
No online system can be guaranteed completely secure. However, we take appropriate steps designed to protect your information and maintain confidentiality.
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
Sharing Your Information
We do not sell your personal information. We may share information where necessary:
with trusted service providers who help us operate our business;
where required to provide requested services;
where required by law;
to protect our legal rights;
to prevent fraud or misuse.
For workplace services, we do not share individual attendee information with organisations unless:
the individual has provided consent;
disclosure is legally required;
information has been provided specifically for that purpose.
Your Data Protection Rights
Under UK GDPR, you may have rights including:
the right to access your personal information;
the right to correct inaccurate information;
the right to request deletion of your information;
the right to restrict processing;
the right to object to certain processing;
the right to request transfer of your information where applicable;
the right to withdraw consent where processing is based on consent.
To exercise your rights, please contact: phillipa@themenopausehealthcoach.com We may need to verify your identity before responding to certain requests.
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information about making a complaint can be found at: https://ico.org.uk
Accessibility
We aim to make our website and information accessible and easy to use. If you experience difficulty accessing any information on our website, please contact us and we will make reasonable efforts to provide support or an alternative format where appropriate.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to our services;
changes to technology;
changes to legal requirements;
updates to how we process personal information.
Any changes will be published on this page with an updated review date.