Terms of Use
Last updated: 20 July 2026
Who We Are
The Menopause Health Coach is operated by Phillipa Weaver-Smith, trading as The Menopause Health Coach.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Phillipa Weaver-Smith is the data controller responsible for the personal information collected and processed through this website and our services.
The Menopause Health Coach provides coaching, education, consultancy and digital learning services including:
menopause nutrition and health coaching for individuals;
menopause education and support services for organisations;
workplace menopause talks, training and consultancy support;
digital resources and online programmes.
Contact email:
phillipa@themenopausehealthcoach.com
Acceptance of Terms
By accessing or using this website, booking services, or purchasing digital products or online courses, you agree to these Terms. If you do not agree, you must not use the website or purchase any services or products.
If you are a consumer, nothing in these Terms affects your statutory rights under applicable law.
UK Consumer Rights
Nothing in these Terms excludes, restricts or limits any rights or remedies you have under applicable consumer protection legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other rights that cannot lawfully be excluded or restricted.
Where you are purchasing as a consumer, our services and digital content will be provided with reasonable care and skill and, where applicable, digital content will be as described, of satisfactory quality and fit for its intended purpose in accordance with applicable law.
If any provision of these Terms conflicts with your statutory rights, your statutory rights will prevail.
Consumer Contracts Regulations (Digital Products and Services)
Before completing your purchase, you will be provided with information about the services or digital products being purchased, including the price, key characteristics and any applicable cancellation or refund rights.
Where you purchase digital content that is supplied immediately after purchase, you may be asked to expressly agree that delivery begins immediately and acknowledge that, once digital content has been supplied, your statutory right to cancel may no longer apply where permitted by law.
Nothing in these Terms affects any legal rights you have if digital content is faulty, not as described, or otherwise fails to comply with applicable consumer legislation.
Professional Boundaries
Phillipa Jacobs-Smith is a member of UKIHCA and provides coaching within the UKIHCA scope of practice. Coaching does not include assessing symptoms, diagnosing conditions, interpreting lab results, prescribing treatments, or giving specific personal health advice unless Phillipa is separately qualified and expressly acting within that other profession’s scope of practice. Our coaching and educational services support wellbeing, behaviour change, and informed decision-making. They are not counselling, psychotherapy, medical treatment, diagnosis, prescribing, or emergency care.
Our services are provided within the coach’s professional scope of practice and are intended to complement, not replace, appropriate healthcare or mental health support.
Confidentiality
Information shared during coaching or consultancy will be treated confidentially and handled with appropriate care.
We may disclose information only where:
required by law;
necessary to protect you or another person from a serious risk of harm;
authorised by you; or
otherwise permitted by applicable law.
Where workplace services are provided, organisations acknowledge that we do not routinely disclose individual attendee comments or discussions unless consent has been given or disclosure is legally required.
Medical Disclaimer
You should seek advice from your doctor, physician, healthcare provider, or other appropriately qualified medical professional in your own country regarding diagnosis, treatment, symptoms, or medical concerns.
Our services and materials are not suitable for medical emergencies. If you believe you or another person requires urgent medical attention, contact your local emergency services immediately.
International Services
Our coaching, workplace consultancy, digital products, and online courses are provided primarily from the United Kingdom and are available to clients in many countries.
You are responsible for ensuring that your access to and use of our website, services, and digital content is lawful in the jurisdiction where you are located.
Data Protection and Privacy
We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services you acknowledge that personal information may be processed for the purposes described in our Privacy Policy.
Where you provide personal information relating to another individual, you confirm that you have the necessary authority to do so.
Marketing Communications and Cookies
Marketing communications are sent only where permitted by applicable law or where you have provided the necessary consent.
Our website uses cookies and similar technologies as described in our Cookie Policy.
Where required by law, non-essential cookies will only be used after your consent has been obtained.
You may withdraw your marketing consent or change your cookie preferences at any time.
Coaching Services
Coaching is a collaborative educational process designed to support learning, behaviour change, wellbeing and informed decision-making.
Coaching is not medical treatment, counselling, psychotherapy, diagnosis or any other regulated healthcare service.
Clients remain responsible for:
decisions they make;
actions they choose to take;
obtaining appropriate medical advice where necessary;
implementing agreed actions.
Coaching outcomes vary between individuals and no guarantee is given that any particular outcome or symptom improvement will be achieved.
Workplace Menopause Support
Where we provide workplace menopause support, consultancy, talks, training or educational services, the scope of work, deliverables, fees and timescales will be agreed in writing before work begins.
Unless otherwise agreed in writing:
workplace education is provided for general educational purposes;
it does not constitute HR advice, legal advice or occupational health advice;
organisations remain responsible for complying with their own legal obligations, employment policies and workplace procedures.
We do not provide individual employee assessments or maintain employee health records on behalf of organisations.
Recommendations made during workplace support should be considered alongside the organisation's own legal, HR and professional advice where appropriate.
Workplace Consultancy Services
Workplace consultancy services are provided in accordance with the agreed proposal, quotation, statement of work or written confirmation.
Unless otherwise agreed:
all materials remain our intellectual property;
organisations receive a licence to use materials internally only;
materials may not be reproduced, sold or distributed externally without written permission.
Any implementation of recommendations remains the responsibility of the organisation.
Nothing in our consultancy services constitutes legal, HR, employment law or occupational health advice.
Organisations remain responsible for decisions made following our recommendations.
Business Clients
Organisations engaging our workplace services confirm that the individual instructing us has authority to enter into the agreement on behalf of the organisation.
Unless otherwise stated in writing, quotations and proposals remain valid for 30 days.
Any variations to the agreed scope of work may result in revised fees or delivery times.
Digital Courses
Access to online courses is granted for the period stated at the time of purchase.
Course content may be updated from time to time to improve quality, accuracy or user experience.
We reserve the right to make reasonable changes to course content provided the overall nature of the course is not materially reduced.
Course access is personal to the purchaser and may not be shared, transferred or resold.
We reserve the right to withdraw, replace or update course content where reasonably necessary for legal, regulatory, technical or educational reasons, provided the overall value of the course is not materially reduced.
Course Access and Suspension
We may suspend or terminate access to digital courses where:
payment has not been received;
these Terms have been breached;
unauthorised sharing of course access is identified;
intellectual property rights are infringed;
access is required to protect the security or integrity of our systems.
Suspension does not affect any statutory consumer rights.
Digital Licence
Upon purchase, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the purchased materials solely for your own personal, non-commercial use.
Except where permitted by law or with our prior written consent, you must not:
copy;
reproduce;
distribute;
publish;
modify;
adapt;
translate;
licence;
sell;
commercially exploit;
publicly display;
create derivative works from
any part of our digital content.
Ownership of all intellectual property remains with The Menopause Health Coach or the relevant rights holder.
Digital Content Rights
Our digital content is supplied in accordance with applicable UK consumer legislation.
If digital content is faulty, not as described or fails to meet applicable legal standards, you may have statutory rights to repair, replacement, price reduction or refund as provided by law.
Downloadable Resources
Worksheets, guides, PDFs, templates, checklists and other downloadable materials are supplied solely for the purchaser's own personal use unless otherwise agreed in writing.
You may download and print copies for your own personal reference.
You may not:
upload materials to another website;
share download links;
distribute copies;
sell or licence materials;
include them within another course, coaching programme or publication.
Bookings & Time Zones
Appointment times are displayed in the booking system. Clients are responsible for checking that the correct time zone has been selected before confirming a booking.
Missed appointments resulting from incorrect time-zone selection may be treated as missed sessions in accordance with our cancellation policy.
Online Consultations
Online consultations may be delivered using third-party platforms such as Google Meet or other suitable video conferencing software.
You are responsible for ensuring you have:
an appropriate internet connection;
suitable equipment;
a private environment where appropriate.
We are not responsible for interruptions caused by internet failures, software outages or technical issues outside our reasonable control.
Where technical difficulties prevent completion of a consultation, both parties will use reasonable efforts to rearrange the session.
Payments
Prices are shown at the time of purchase and must be paid using the payment methods offered. We reserve the right to correct genuine pricing errors before accepting your order. If this happens, you will be given the opportunity to cancel before payment is taken or the contract is concluded.
Unless otherwise stated, prices are shown in GBP. If another currency is displayed, that currency will apply to the transaction.
Payments are processed by trusted third-party providers and we do not store your full card details.
If payment is declined, reversed or refunded without lawful grounds, we may suspend access to services or digital content until payment has been resolved.
Cancellation & Refunds
The cancellation and refund rules applicable to each service or product will be set out before purchase and, where relevant, in this section.
Different rules may apply to one-to-one coaching, workplace consultancy, downloadable digital products, and online courses. Nothing in these Terms removes any statutory consumer rights that cannot legally be excluded.
Where you purchase as a consumer, your statutory cancellation rights will depend on the type of service or digital product purchased.
Where digital content is supplied immediately after purchase, you may be asked to consent to immediate delivery and acknowledge that your statutory right to cancel may end once delivery begins, where permitted by law.
Nothing in these Terms affects your legal rights where services or digital content do not comply with applicable consumer legislation.
Full cancellation and refund terms applicable to each service or product are available in our Refund Policy, which forms part of these Terms where referenced at the point of purchase.
Artificial Intelligence and Automated Systems
Our content, courses, downloads, recordings, worksheets, presentations, frameworks and proprietary methodologies may not be used to train, improve, populate or operate artificial intelligence systems, machine learning models, large language models or similar technologies without our prior written permission.
This restriction includes:
uploading materials into AI systems;
creating AI-generated versions of our content;
generating derivative products using our materials;
using our materials for retrieval-augmented generation (RAG) systems;
incorporating our materials into datasets used for AI training.
Nothing in this clause prevents lawful personal use of AI tools solely to assist your own private learning from materials you have legitimately purchased, provided our content is not reproduced, redistributed, used to train AI systems or presented as your own work.
Intellectual Property
Unless otherwise stated, all intellectual property rights in this website, our services and our materials are owned by or licensed to The Menopause Health Coach.
Nothing in these Terms transfers ownership of any intellectual property rights to you.
Except where permitted by law or with our prior written permission, you may not copy, reproduce, distribute, publish, modify or commercially exploit our content.
Unauthorised use of our intellectual property may result in legal action.
Intellectual Property and Proprietary Frameworks
References to our proprietary frameworks, methodologies, branded concepts, programmes and educational models, including but not limited to the LISTEN™ Framework, Menopause Action Gap™, MHC Method™, together with any future frameworks, methodologies, programme names, branded educational models, training materials or intellectual property developed by The Menopause Health Coach, remain our exclusive intellectual property whether or not registered as trade marks.
You may use these frameworks solely for your own personal learning or, where you are an organisation, for your own internal educational purposes where expressly permitted. You may not reproduce, adapt, teach, publish, license, commercialise, distribute or present them as your own without our prior written permission.
Account Security
If we provide account access, login details, or course credentials, you are responsible for keeping them secure. You must not share your login details, allow unauthorised access, or bypass any access controls. You are responsible for any activity carried out using your account unless caused by our error or a security failure on our side.
Acceptable Use
You must not use the website or any service to:
Hack, probe, scan, or test the vulnerability of the website or any connected system without permission.
Scrape, copy, mirror, or bulk download content except where expressly allowed.
Introduce malware, viruses, ransomware, or other harmful code.
Reverse engineer, decompile, or attempt to extract source code from any part of the website or platform, except where permitted by law.
Use the website unlawfully, fraudulently, or in a way that infringes intellectual property or privacy rights.
You must not attempt to circumvent security measures, interfere with website functionality, or use automated tools in a manner that places unreasonable demands upon the website.
Session Recording
We do not routinely record sessions. If recording is agreed in advance, all participants must consent before recording begins.
You may not publish, share, transcribe, or use any recording, including through AI transcription tools, without our prior written consent.
Testimonials
Testimonials and case studies reflect the personal experiences of individual clients and are not a guarantee of future results.
User-Generated Content
If you submit comments, reviews, testimonials, feedback, or other content, you grant us a non-exclusive licence to use, reproduce, publish, and display that content for business purposes, subject to applicable law.
We may remove or refuse to publish content that is unlawful, misleading, abusive, defamatory, offensive, or inappropriate.
Website Availability
While we make reasonable efforts to maintain the availability of our website and digital services, we do not guarantee uninterrupted, secure, or error-free access.
Accessibility
We aim to make our website and services accessible to as many people as reasonably possible.
If you experience difficulty accessing any part of our website or digital content, please contact us. Where reasonably practicable, we will work with you to provide information or resources in an alternative accessible format.
Force Majeure
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including illness, internet failure, software outages, telecommunications failures, cyber incidents, power failures, severe weather, government action, industrial disputes, pandemics, public health emergencies or failures of third-party suppliers.
Complaints
If you have a complaint, please contact us by email with full details of the issue and any relevant supporting information. We will acknowledge receipt within a reasonable time and aim to respond substantively within 14 days.
If we are unable to resolve the matter promptly, we will keep you informed of next steps and any proposed resolution. You agree to give us a reasonable opportunity to resolve the complaint before starting formal proceedings, except where urgent action is required by law.
Liability
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective digital content where liability cannot lawfully be excluded;
any liability that cannot legally be excluded or limited.
Subject to the above, and to the fullest extent permitted by law, we shall not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of goodwill or interruption to business arising from your use of our website, services or digital content.
Where you are a consumer, this clause does not affect your statutory rights.
Governing Law
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
If you are a consumer residing outside the United Kingdom, you may also benefit from mandatory provisions of the consumer protection laws in your country of residence. Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded.
Entire Agreement
These Terms, together with any service-specific proposal, order form, booking confirmation, or written schedule, form the entire agreement between you and us and supersede prior discussions or understandings relating to the same subject matter.
Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed and the remaining provisions will continue in full force.
Assignment
You may not assign, transfer, or sub-contract your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for the operation of our business.
Electronic Contracts
You agree that contracts may be formed electronically through our website, booking platform, email communications or online payment systems.
Electronic communications and records satisfy any legal requirement that communications be in writing where permitted by applicable law.
Future Services
We may introduce additional coaching programmes, workplace services, digital products, subscriptions, memberships, group coaching programmes, educational resources or other services from time to time.
Unless otherwise stated, these Terms will apply to those services together with any additional service-specific terms made available before purchase or booking.
Changes to the Terms
We may update these Terms from time to time. The version posted on the website at the time of your booking or purchase will usually apply unless we state otherwise.